Contact us
We would genuinely love to hear from you. Whether something is broken, you have an idea that would make Download IG Story better, or you just have a quick question about how the tool works, our small independent team reads every message that comes in. There is no ticket queue robot and no call center here, so you can write to us like a human and expect a human to write back.
Email us
The fastest and most reliable way to reach us is email. Send a note to support@downloadigstory.com and it lands directly in our inbox. We do not run a phone line or maintain a physical office, so email is the single channel where we can give your question the full attention it deserves.
To help us help you quickly, please include as much detail as you can. If something went wrong, tell us what you were trying to do, the exact Instagram username or link you were working with, the device and browser you used, and what you saw on screen instead. Screenshots are hugely useful and often let us pinpoint the issue on the first read.
What to reach out about
People contact us for all kinds of reasons, and every one of them is welcome. For bug reports, describe the steps that led to the problem so we can reproduce it on our end. For feedback and feature requests, tell us what you wish the tool did differently; a surprising number of improvements start as a single email from a user. If a story or profile is not loading, send us the username or link along with the error, since these hiccups are often tied to a specific account being private, region-locked, or temporarily unavailable.
We also handle more formal matters with care. For takedown and privacy requests, including DMCA notices or asking us to remove content, write in with the relevant details and we will act promptly. For partnerships and advertising, share who you are and what you have in mind. And for press inquiries, let us know your outlet and deadline so we can respond in time. Whatever the topic, the same address gets it to the right person.
Response time
We usually reply within 2-3 business days. Because we are a lean, independent team rather than a large company, we are not staffed around the clock, but we do take every message seriously and answer in the order it arrives. If your note touches on a privacy or takedown matter, we treat it as a priority and try to get back to you faster.
If a few days pass and you have not heard from us, please check your spam or promotions folder before assuming your message was missed, since our replies occasionally get filtered. You are always welcome to send a gentle follow-up. We would rather hear from you twice than leave a real question sitting unanswered.
Check the FAQ first
Before you write, it is worth a quick look at our FAQ, where we answer the questions we hear most often. You will find clear explanations of how to download stories, highlights, and profile pictures, what to do when a download fails, and how we handle your data and privacy. You can jump straight to it at the FAQ section or start from the homepage.
Many issues turn out to have a fast answer there, especially the common ones around private accounts, links that will not load, and saving files on different devices. If you read through it and still do not find what you need, do not hesitate to email us. That is exactly what we are here for, and no question is too small.